FREQUENTLY ASKED QUESTIONS
What is an asset?
An asset is any physical device, virtual machine (VM) or cloud instance that is being tracked within the platform. Physical devices include UPS, CRAC units, servers, storage units, and network devices.
Are patch panels or switch ports considered assets?
No. Patch panels, switch ports, racks and ‘unrecognized’ data center components are not considered assets–therefore, there is no charge for these items.
Is the auto-discovery tool agentless?
Absolutely. Our robust auto-discovery tool doesn’t need an agent. By speaking many different protocols–like SNMP, IPMI, BACnet, and Modbus–it can discover assets in the facility, IT, virtual and cloud layers of your infrastructure.
How much does it cost?
Our pricing is tiered based on your plan type. Paid plans start at $3,499 per month for 500 assets and range up to $12,499 per month for 2,500 assets. Custom pricing is available for Enterprise requirements.
Is technical support included?
Yes. Each plan includes 8×5 support with the option to purchase an upgrade to 24×7 support. The Enterprise plan comes with 24×7 support.
How many users am I allowed?
As many as you need. There is no limit to the number of users, locations (sites), IPs, and/or sensors when using our software. You have unlimited flexibility.
Is monthly billing available?
Yes. Although our prices above are based on annual billing, we do offer month-to-month billing. Please contact a Tuangru representative for more details.
Can I change plans?
Yes. You can easily upgrade or downgrade your plan at any time. Simply contact our support team and they will take care of the rest.
What happens if I cancel?
Cancel your subscription plan at any time with 30 days notice.(1) If you signed up for annual billing, we will refund you the remaining unused portion of your plan. Our goal is to delight you as our customer, not lock you in.