FREQUENTLY ASKED QUESTIONS
What is an asset?
An asset is any physical device, virtual machine (VM) or cloud instance that is being tracked within the platform. Physical devices include UPS, CRAC units, servers, storage units, and network devices.
Are patch panels or switch ports considered assets?
No. Patch panels, switch ports, racks and ‘unrecognized’ data center components are not considered assets–therefore, there is no charge for these items.
How much does it cost?
Our pricing is tiered based on your plan type. Paid plans start at $3,499 per month for 500 assets and range up to $12,499 per month for 2,500 assets. Custom pricing is available for Enterprise requirements.
Is monthly billing available?
Yes. Although our prices above are based on annual billing, we do offer month-to-month billing. Please contact a Tuangru representative for more details.
Can I change plans?
Yes. You can easily upgrade or downgrade your plan at any time. Simply contact our support team and they will take care of the rest.
What happens if I cancel?
Cancel your subscription plan at any time with 30 days notice.(1) If you signed up for annual billing, we will refund you the remaining unused portion of your plan. Our goal is to delight you as a customer, not lock you in.