An asset is any physical or virtual asset within your digital infrastructure that you discover (if network-connected) or manually add, manage, and/or monitor with Hyperview. These include operational technologies (racks, generators, UPS, PDUs, CRACs, CRAHs, RPPs, chillers), hardware (servers, storage, network devices, sensors/IoT, patch panel, and firewall), and virtual machines (VMs).

All assets defined here are billable. Unknown assets and components like software applications are not billable. Our pricing is USD ^$2 per asset per year. All software updates, upgrades and maintenance are included in your subscription. The minimum amount of assets you can purchase is 300 assets. For 10,000 assets or more, please contact sales to request a quote. In addition, you have the option to purchase add-ons and professional service bundles (Success Packs) that help you do more with Hyperview.

Yes. For customers based in the United Kingdom, the price for Hyperview is ^£2 per asset per year. For customers based in the European Union, the price is 2^€ per asset per year. Pricing for the rest of the world is USD ^$2 per asset per year.

Yes. You can add more assets and add-on features anytime, and the cost will be adjusted based on your current subscription period. For example, if you initially subscribed to 1,000 assets and later choose to add 500 more halfway, the additional assets will only be billed for the remaining six months of your subscription.

As many as you need. There is no limit to the number of users when using Hyperview, and no additional charges.

Yes. As a cloud-based software, all updates, upgrades, and maintenance are included with your subscription. As enhancements are made to the software, your account gets updated with these changes immediately. No administrative work is required on your end.

If you decide that Hyperview is no longer the right platform for you, simply cancel your subscription through the Customer Portal by clicking Close Subscription at least 30 days prior to the renewal date.

With Hyperview, you can start using the platform right away once you sign up.

In addition to our online resources like documentation, videos, and courses for self-learning, an account manager will kick off a complimentary One-on-One Onboarding project to help you get up and running within 10 business days.

No. A connection is a point-to-point object and is not billable. Hyperview only bills based on asset count. Each asset has up to 20 connections that it can make and this number is pooled based on your total asset count. For example, if your subscription is for 1,000 assets then you have 20,000 connections available to use in any manner you wish. Further, an asset can have as many ports as it needs and there is no additional charge.

A Success Pack is a bundle of professional service hours that you can use for training, configuration, and migration. These hours are available for you to use within 12 months of selecting and ordering your Success Pack. We offer Success Packs of 12 Hours, 50 Hours, and 100 Hours. Each Success Pack also includes one-on-one onboarding and access to a technical account manager.

Yes. Since Hyperview is deployed over Azure geographies, you have the ability to choose the region that meets your specific data residency and compliance requirements. This lets you keep your business-critical data nearby on a fault-tolerant, high-capacity networking infrastructure. We currently offer US West, US East and EU North with more being added based on user demand.

Yes. Hyperview is SOC 2 Type II compliant in accordance with American Institute of Certified Public Accountants (AICPA) standards for SOC for Service Organizations also known as SSAE 18. Achieving this standard with an unqualified opinion serves as third-party industry validation that Hyperview provides enterprise-level security for customer’s data secured in the Hyperview system. View Letter of Attestation

Absolutely. Data privacy and security are top priorities at Hyperview. Our deployment on Azure regions is certified for PCI, SOC, and other standards, ensuring your data is kept isolated and never mixed. Hyperview is SOC 2 Type II compliant, meeting stringent industry standards. Enterprise-level security and encryption is integrated across all layers for data safety and privacy protection. Our disaster recovery plan activates in emergencies, replicating data across Azure regions with fail-safe measures. View our Security Overview Document

Yes. As a Hyperview user, you have full access to our Docs and online courses. You can also submit Helpdesk tickets and feature requests.

Yes. Our robust, vendor-agnostic auto-discovery tool doesn’t need an agent. By speaking many different protocols–like SNMP, IPMI, BACnet, and Modbus–it can discover assets in the operational, IT, and virtual layers of your digital infrastructure. We offer our lightweight data collector software in both Windows and Linux versions.

The primary use cases for auto-discovery are two-fold. First, is to set up the asset’s digital twin along with all the discovered sensors for monitoring. The second is to check for any authorized and unauthorized changes on the asset.

No. While most traditional DCIM software providers sell their products through resellers, Hyperview is designed to be sold direct to users. This allows us to minimize the need for professional services and control the quality of your experience while delivering greater value at a lower price. It is also the reason why we publish our pricing since there is no reseller markup available or hidden fees to deal with – what you see is what you get. Similarly, customer support is delivered directly from Hyperview and not through third parties.